Frequently Asked Questions
Everything you need to know about VELCRO® Brand fasteners for your home and DIY projects.
What is the difference between VELCRO® Brand Hook and Loop?
The 'hook' is the rough side made of tiny flexible hooks, while the 'loop' is the soft, fuzzy side. When pressed together, they create a secure, reusable bond perfect for organizing home cables or securing cushions.
Are these fasteners safe for use on painted walls?
Our specialized 'Hangables' line is designed for use on painted surfaces and can be removed without leaving residue or damaging the paint, provided the installation instructions are followed correctly.
How much weight can VELCRO® Brand Heavy Duty tape hold?
Our Heavy Duty fasteners are engineered for demanding projects and can hold up to 10 lbs. For best results, ensure the surface is clean and dry before application.
Can I wash fabrics that have VELCRO® Brand fasteners attached?
Yes, our 'Sew-On' fasteners are machine washable and dry cleanable. We recommend closing the hook and loop strips before washing to prevent lint buildup or snagging other garments.
What is your return policy for home organization products?
We offer a 30-day return window for all unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping rates and delivery times vary based on your location and are calculated at checkout.